

FAQ
FAQ
FAQ
FAQ
A question on our products, our process or our business? We hope this FAQ will help. Still looking for answers? Email us at info@loganpetitlot.ca
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WHERE CAN I BUY YOUR PRODUCTS?
DO YOU ACCEPT RETURNS OR ISSUE REFUNDS?
We do not accept returns or issue refunds. However, if you have any issues with your product, please email us at info@loganpetitlot.ca and we will address these on a case-by-case basis. If your products were damaged in transit, please email us pictures and details within 48 hours of delivery.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
We ship once a week on Wednesdays. All orders placed before Tuesday (EST) at noon will ship on Wednesday.
WHAT ARE YOUR SHIPPING RATES?
Enjoy free shipping across Canada on orders of $100 or more. For purchases under $100, shipping fees are calculated based on our carriers rates.
I ENTERED THE WRONG SHIPPING ADDRESS WHEN PLACING MY ORDER. WHAT SHOULD I DO?
Email us at info@loganpetitlot.ca as soon as possible. If your order has not yet been shipped, we will gladly change your shipping address and replace it by the correct one. If your order has already been shipped, it is unfortunately too late to intercept your package. In the event that your package is returned to us (due to an invalid shipping address) we can either:
- Refund your order (excluding shipping fees).
- Reship your order at your own expense.
Whichever option you choose, our team is here to assist you!
WHAT'S UP WITH YOUR SHIPPING SUPPLIES?
Our shipping supplies aren’t the cutest because we make sure to repurpose bubble wraps, cushioning peanuts, foam, and craft paper received from our own suppliers when ordering ingredients. It is our goal to reuse as much shipping supplies as we can.
WHAT'S THE DIFFERENCE BETWEEN YOUR CREATIVE BLENDS AND YOUR PANTRY STAPLES?
Our Pantry Staples (475 g) are our pure, everyday nut butters, made with nuts, and a pinch of sea salt. They’re simple, versatile, and perfect for cooking, or baking. Our Creative Blends (250 g), on the other hand, are where we have a little fun—mixing in ingredients like maple sugar, coconut flakes, or toasted sesame for bold, surprising flavours that go beyond the basics.
WHERE ARE YOUR PRODUCTS MADE?
Our products are all made in our Montreal facility.
CAN I PICK UP MY ORDER AT YOUR FACILITY?
For the time being, our production space is unfortunately not conducive for pick ups.
ARE YOUR PRODUCTS ORGANIC?
We don’t have an organic certification, but most of the ingredients that go into making our products are organic.
WHY DON'T YOU ONLY USE ORGANIC INGREDIENTS?
Some producers with whom we partner manage small, family-owned plantations that simply don’t have the means to seek out organic certification. In any case, we ensure that our suppliers’ production methods exclude the use of any products considered harmful to human health or the environment.
HOW CAN WE IDENTIFY THE ORGANIC INGREDIENTS IN YOUR PRODUCTS?
The organic ingredients are identified in the ingredient list.
ARE YOUR PRODUCTS RAW?
No. Our nuts are first dry roasted at a low temperature, after which they are ground.
ARE YOUR PRODUCTS VEGAN?
Yes. Our products are all vegan.
ARE YOUR PRODUCTS GLUTEN FREE?
Our products do not contain gluten, but our facility is not certified gluten-free.
HOW SHOULD I USE YOUR NUT BUTTERS?
We’ve shared a few recipe suggestions here!
IS IT POSSIBLE TO KNOW THE ORIGIN OF THE NUTS YOU USE?
Of course! You can also learn more about all our ingredients by heading over to our Radical Honesty page.
MUST I STORE THE NUT BUTTER IN THE REFRIGERATOR ONCE OPPENED?
It isn’t necessary. We recommend storing it in the pantry, away from a direct light source.
MUST I STRIR THE NUT BUTTER BEFORE USING IT?
Yes. It’s preferable to stir the nut butter for a better distribution of the oil and other ingredients. Stirring will ensure you get a perfect consistency!
IS THERE ANY ADDED SUGAR TO YOUR NUT BUTTERS?
Yes, but only in certain products. In such cases, we use organic maple sugar (from Quebec). We also share the nutritional value of each product online which you can view on the product page.
ARE THERE ADDED OILS IN YOUR NUT BUTTERS?
For taste and texture purposes, some of our nut butters (not all!) contain added oils. To learn more about the oils we use, you can check out our Radical Honesty page.
IS OIL SEPARATION NORMAL?
Yes it is! Oil separation occurs with natural products, since no food stabilizers are used. Just give your nut butter a stir, and you are good to go!
WHAT IS THE WHITE LAYER ON TOP OF THE CHOCOLATE PEANUT BUTTER, AND IS IT SAFE TO EAT?
When natural oils separate, the cocoa butter which is naturally found in 100% dark chocolate can separate, solidify and turn white. Though it isn’t aesthetically pleasing, the nut butter is safe to eat. You can simply give it a good stir, and the oil will re-incorporate into the butter.
WHAT CONCRETE ACTIONS ARE YOU TAKING FOR THE ENVIRONMENT?
- Our products are offered in reusable and recyclable glass containers. Whether it be to store your spices, dressings or sauces, our little jars are multipurpose.
- We reuse existing packaging materials as best we can to ship out orders (cushioning, polystyrene beads, foam, bubble wrap and kraft paper, etc.)
- We offer vegan products.
- Our promotional materials are kept to a minimum. We don’t use business cards, explanatory brochures or unnecessary gift wrapping.
- Whenever possible, we try to include Quebec ingredients in our recipes. An example of this would maple sugar, which is found in many of our products.
- We recycle the cardboard boxes in which our ingredients are delivered and we select, to the extent possible, containers that can be sent back to suppliers once used. That’s the case with our maple sugar, which is delivered in reusable buckets.
- All orders in the Greater Montreal Area are shipped with electric trucks.
- Thanks to our partner Umano, our access to the cashew nut supply chain is more direct than the industry average. Cashew nuts from the Coopake Cooperative (Umano’s partner) are harvested and transformed at the same location. This implies that they’ve travelled a shorter distance prior to their final destination. Rather than take a detour to another continent to be processed, they make a single journey. That isn’t the industry standard; more than 90% of cashew nuts are packed up in the location where they’re grown, only to be shipped off to India, Vietnam or Brazil. Once there, they are hulled and mixed with local nuts, and then resold in Europe and north America.
CAN I RETURN THE GLASS JARS FOR YOU TO REUSE?
Unfortunately, our current production space does not allow us to receive, wash and sterilize used jars. We encourage you to reuse the jars at home. They are a great option for storing sauces, salad dressings or can even be used as glasses for serving your favourites beverages. They are also recyclable.